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Hol! Merch 

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTED FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

Tracking Orders, Payments & Receipts

OUR SHIPPING PROCESS

PROCESSING TIME

HOW DO I TRACK MY ORDER?

WHEN WILL I RECEIVE MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

WHERE IS MY ORDER SHIPPING FROM?

I paid for expedited shipping. Why hasn't my order shipped?

What do I do if there is an issue with my tracking link?

What do I do if there is an issue with the item I received?

Where Do Orders Ship From?

SHIPPING

OUR RETURN POLICY

RETURNS PORTAL

Holiday Discount and Promo Code

I paid for expedited shipping, why hasn't it shipped?

Where is my Black Friday/Cyber Monday order?

Carrier and Delivery Delays

Marked Delivered but not arrived?

Extended Holiday Return Window

Updating or Correcting Shipping Addresses for Holiday Orders

Handling Out-of-Stock and Backorder Items During the Holidays

Holiday Orders 2025

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Learn how to track your order, get payment confirmations, and view receipts.

Find quick answers to common holiday shopping questions—shipping deadlines, order tracking, returns, and more. Stay informed and stress-free this season with our easy-to-follow support guides.

New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.