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RETURNS PORTAL

Shop

Contact

Hol! Merch 

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTED FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

Tracking Orders, Payments & Receipts

OUR SHIPPING PROCESS

PROCESSING TIME

HOW DO I TRACK MY ORDER?

WHEN WILL I RECEIVE MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

WHERE IS MY ORDER SHIPPING FROM?

I paid for expedited shipping. Why hasn't my order shipped?

What do I do if there is an issue with my tracking link?

What do I do if there is an issue with the item I received?

Where Do Orders Ship From?

SHIPPING

OUR RETURN POLICY

Holiday Discount and Promo Code

I paid for expedited shipping, why hasn't it shipped?

Where is my Black Friday/Cyber Monday order?

Carrier and Delivery Delays

Marked Delivered but not arrived?

Extended Holiday Return Window

Updating or Correcting Shipping Addresses for Holiday Orders

Handling Out-of-Stock and Backorder Items During the Holidays

Holiday Orders 2025

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide