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<p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;"><a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy">Start a Return</a><a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy" id="isPasted">&#xA0;</a>&#xA0;</span></p><p><iframe src="https://app.shiphero.com/returns/72342/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe></p>

RETURNS PORTAL

DID MY ORDER GO THROUGH?

WHAT SHOULD I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

CAN I MODIFY OR CANCEL MY ORDER?

WHY WAS MY ORDER CANCELED?

ACCEPTED FORMS OF PAYMENT

WHY WAS I CHARGED MULTIPLE TIMES?

MY CREDIT/DEBIT CARD ISN’T GOING THROUGH

WHAT IS A NON-STERLING TRANSACTION FEE?

Tracking Orders, Payments & Receipts

OUR SHIPPING PROCESS

PROCESSING TIME

HOW DO I TRACK MY ORDER?

WHEN WILL I RECEIVE MY ORDER?

INTERNATIONAL TAXES AND CUSTOMS FEES

CAN I HAVE MY PACKAGE SHIPPED TO A HOTEL?

WHAT DO I DO IF MY PACKAGE IS RETURNED TO SENDER?

WHERE IS MY ORDER SHIPPING FROM?

I paid for expedited shipping. Why hasn't my order shipped?

What do I do if there is an issue with my tracking link?

What do I do if there is an issue with the item I received?

Where Do Orders Ship From?

SHIPPING

OUR RETURN POLICY

Holiday Discount and Promo Code

I paid for expedited shipping, why hasn't it shipped?

Where is my Black Friday/Cyber Monday order?

Carrier and Delivery Delays

Marked Delivered but not arrived?

Extended Holiday Return Window

Updating or Correcting Shipping Addresses for Holiday Orders

Handling Out-of-Stock and Backorder Items During the Holidays

Holiday Orders 2025

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

RETURNS PORTALUpdated a year ago